Update

EDI Provider is a free knowledge portal specific to data exchange and integration (A2A and B2B).

It’s essentially dormant right now.  If there’s anything you’d like to know, please reach out for my contact info on Twitter via @jimbcantrell

A Day in the Life of a Seeburger Self-Integration User

This is John. Seeburger-self-service-integration

John’s an IT rock star for a fair sized supply chain consulting company.  They do a lot more than that, but Johns’ job focuses on keeping specific ERP, supply chain systems and trading partners humming in unison.  It’s a service the company offers to many of their clients who need traditional B2B/MFT and other real-time or batched integration services in the Cloud.  John’s efforts are billed out to the customer on a project by project basis or monthly depending on the client.

Continue Reading

CRM and ERP Integration

Regardless of what you sell your customers, be they consumers or businesses want faster, more accurate answers.  Now, more than ever it’s critical for companies to automate between ERP and CRM to insure customers receive timely, accurate responses. More than that, insuring sales and marketing personnel (And partners!) have timely, reliable and useful information to work from can easily decide which departments are able to make their ‘number’. Beyond new sales, as consumers and business expectations continue to grow, companies who integrate smartly, will be much better positioned to keep business they have.

A quick snippet (59 seconds) on real-time integration between SAP and Salesforce.com.

Continue Reading

eInvoicing in the Cloud

untitled (39)I’m presenting on eInvoicing next week (Register here). Of course that makes for a great opportunity to offer up some thoughts on the e-invoicing subject prior to the event. Having been in the data integration and data management space for the last few years, I’ve done very similar topics and certainly been exposed to the topic previously.Continue Reading

Canadian Omni-channel Retail Progresses through Online Marketplaces and Partnerships

Good post on how some Canadian companies are approaching Omni: Canadian Omni-channel Retail Progresses through Online Marketplaces and Partnerships.

Omni Channel & Onions

Much of the content around Omni has included this notion that the customer should have a 360 degree view of the brand. This idea has I think, helped push me to view the Omni experience as an onion. Albeit an integrated one.

imagesX7UZ15E4

Each onion is round to varying degrees and is made up of layers. As the consumer holding the onion, I can look at it, turn it around slowly and look at another area, engage with any surface I prefer to, but ultimately I’m looking at the same onion. Every section or quadrant on the exterior is a touch point – it’s what the customer experiences. Could be I turn the onion one way and look at Mobile, turn it another way and consider a store. It’s still the onion. The consumer should be able to seamlessly engage with the brand from any vantage.Continue Reading

SAPPHIRE NOW: Indirect Takeaway

The two paragraphs below taken from an article on Forbes.com.  Wanted to share it as something that resonated with me and I’m thinking a lot of other people who went to SAPPHIRE NOW, also didn’t get a chance to hear the keynote by Bernd Leukert (SAP Exec Board member).  Saying to those companies fearful of being minimized as nothing more than widget makers: disrupt now or be disrupted later.

Continue Reading

Genesis of Omni Channel

Too often people are referring to “Omni” channel as though it is a new invention – a revolutionary practice never done before.  But it’s not.  Omni channel is a natural progression that started with the realization of a multi-channel.  However, even the most successful companies who believe in/have very similar characteristics don’t always recognize Omni channel.

Equally common is mis-representation that Omni channel is something only CPG and retail can leverage.  All too often I hear about Omni Channel Retail, but the insurance, banking and other industries including healthcare are in this as well.  If you go back to your favorite definition (For Omni), you’ll see it makes sense.  We all serve somewhat diverse industries.  The point: Even when we are in the same industries our customers can expect or gravitate to different styles of communication.  Keep your eyes and ears open.  Listen to what your customers are telling you and not so much to what the software consultant is saying.

Continue Reading